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Style Me Zambia — Now Hiring Boutique Manager & Shop Assistants

  Style Me Zambia — Now Hiring Boutique Manager & Shop Assistants Location: Lusaka, Zambia Deadline: 13th November 2025 1️⃣ Boutique Manager Age 28+ Diploma/Degree in Sales, Marketing, Business or related field Experience managing a boutique/shop (MUST) Strong leadership & organisational skills Excellent communication & customer service Stock control, inventory management & reporting Available on weekends 2️⃣ Shop Assistant Age 25+ Experience in retail/boutique is an advantage Sales or marketing certificate is a plus Smart, reliable and customer-focused Good communication skills Must work Saturdays/Sundays Preferred Areas: Woodlands, Chilenje, Kabulonga, Chalala, Ibex, Mutendere, Great East Road area 📩 Apply Now on WhatsApp 💸 Sponsored Ad Need Cash Fast? Zamloan’s Got You Covered! Get an instant online loan from K500 — approved and sent to your mobile in under 5 minutes. ✅ No paperwork ✅ F...
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Call Centre Agent

 Call Centre Agent

Full Time Lusaka, Zambia

Closes: July 8, 2025

Private


We are looking for a highly motivated and customer-focused individual to join our team as a Call Center Agent, responsible for delivering exceptional service, resolving queries efficiently, and building lasting relationships with our clients.


Responsibilities:


Manage all incoming phone calls and handle customer complaints; provide appropriate solutions and alternatives within the time limits.

Identify and assess customers’ needs to achieve satisfaction

Provide call-in clients with accurate, valid and complete information by using the right methods/tools

Follow up with unresolved customer complaints to ensure resolution and build sustainable trust through interactive & open communication.

Identify and assess customers’ needs to achieve satisfaction

Keep records of customer interactions

Respond to all written communications with customers within a very short period through company communication channels and uphold the communication procedures, guidelines and policies.

Meet personal/team qualitative and quantitative targets.

Collect data, identify customers’ needs, and clarify information.

Follow communication/call center “scripts” when handling different topics/subjects.

Able to probe knowledge of company products and services as well as seize opportunities to upsell company services and promotions.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way.

Knowing the company’s products inside and out so that you can answer questions.

Communicating and coordinating with colleagues as necessary.

 


Requirements & Skills


Proven customer support experience or experience as a Client Service Agent will be an added advantage.

Track record of over-achieving targets/quotas

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Full Grade 12 certificate of 5 credits or better with Mathematics and English inclusive.

To apply for this job email your details to applyhumanr@gmail.com

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