Multiple positions

 Our client in the retail industry is seeking to employ suitable officers for the following positions:

Trainee Manager

Assistant Store Manager 

Receiving Manager

Location: Lusaka

1. Trainee Manager 

Salary: K6, 000(Gross) 

Key Responsibilities:

✓ Ensure adherence to organizational policies, procedures, and Standard Operating Procedures.

✓ Conduct regular floor walks to ensure proper stock placement, display of price posters, and adherence to merchandising standards.

✓ Monitor stock availability on shelves, communicate with suppliers about delivery schedules, and report challenges to the Store Manager.

✓ Coordinate with floor supervisors and merchandisers to minimize stock outages, pilferage, expiries, and damages.

✓ Implement FIFO (First In, First Out) system for stock rotation.

✓ Manage department transfers and production entries, ensuring compliance with company policies.

✓ Display promotional SKUs prominently and maintain store hygiene.

✓ Address facility maintenance issues and update relevant registers.

✓ Ensure adherence to the staff budget and raise recruitment requests when necessary.

✓ Supervise external merchandisers, ensuring punctuality, and maintain in/out time records with security officers.

✓ Conduct training sessions for merchandising supervisors and shelf packers.

✓ Organize regular staff meetings, address concerns, and escalate issues to the Head of HR when needed.

✓ Address customer issues beyond the purview of the frontend supervisor.

✓ Assist cashiers in correcting POS sales and monitor for potential fraudulent activities.

✓ Collaborate with Assistant Store Manager/Store Manager on various tasks as assigned.

✓ Analyze system reports and promptly notify the Store Manager of any unusual items.

Experience and Qualifications:

✓ Previous retail experience is highly desirable with background in retail operations, particularly in supervising staff and managing tasks.

✓ Demonstrated ability to lead and delegate and should be comfortable assigning tasks to team members and ensuring their timely completion.

✓ Understanding of retail store operations and familiarity with stock management, merchandising standards, and basic POS systems is crucial.

✓ Strong communication and interpersonal skills with team members, suppliers, and customers.

✓ Excellent attention to detail ensuring proper stock placement, price displays, and adherence to company policies. 

✓ Problem-solving skills capable of addressing stock outages, pilferage, and customer issues.

✓ Adaptable and willing to learn, open to taking on new tasks and responsibilities.

✓ Basic computer literacy: Familiarity with spreadsheets and point-of-sale systems is a plus.

✓ Understanding of FIFO (First In, First Out) inventory management system is crucial.

2. Assistant Store Manager

Salary: K7,500 (Gross) 

About the Role:

✓ As the Assistant Store Manager (ASM), you will play a crucial role in the day-to-day operations of the store, working closely with the Store Manager and deputizing in their absence. 

✓ This multifaceted role requires a strong understanding of retail operations, excellent leadership skills, and a commitment to providing exceptional customer service.

Key Responsibilities:

✓ Oversee daily store operations, ensuring adherence to company policies and procedures. 

✓ Delegate tasks, monitor performance, and provide guidance to team members. 

✓ Manage store opening and closing procedures. 

✓Analyze sales data and identify areas for improvement.

✓ Supervise, train, and motivate store staff. 

✓ Manage staff scheduling, attendance, and performance evaluations. 

✓ Address employee concerns and maintain a positive work environment. 

✓ Participate in recruitment and onboarding processes.

✓ Manage inventory levels, ensuring accurate stock control and minimizing stock losses. 

✓ Oversee stock receiving, storage, and replenishment processes. 

✓ Conduct regular stock counts and investigate discrepancies. 

✓ Work with suppliers to ensure timely deliveries.

✓ Implement visual merchandising strategies to maximize sales and enhance the customer experience. 

✓ Ensure attractive product displays, proper pricing, and effective promotional activities. 

✓ Maintain store cleanliness and organization.

✓ Provide exceptional customer service and resolve customer complaints efficiently. 

✓ Foster a customer-centric culture within the store.

✓ Manage cash registers and ensure accurate cash handling procedures. 

✓ Reconcile daily sales and prepare cash reports.

✓ Ensure compliance with health and safety regulations and maintain a safe working environment for staff and customers.

✓ Prepare regular reports on store performance, sales, and other key metrics.

Qualifications and Experience:

✓ Proven experience as an Assistant Manager or Supervisor in a retail environment (minimum 2-3 years).

✓ Strong leadership, communication, and interpersonal skills.

✓ Excellent organizational and time-management skills.

✓ Ability to work under pressure and meet deadlines.   

✓ Proficiency in Microsoft Office Suite and POS systems.   

✓ A strong understanding of retail operations, including stock management, merchandising, and customer service.

✓ Experience in managing teams and motivating staff.

✓ Knowledge of health and safety regulations in a retail setting.

3. Receiving Manager

Salary: K7,500 (Gross) 

Overview:

Key Responsibilities:

✓ Oversee receiving operations in compliance with organizational policies and Standard Operating Procedures (SOPs).

✓ Delegate tasks to team members and ensure timely completion.

✓ Ensure suppliers deliver stock per the agreed delivery schedule and report any deviations.

✓ Analyze reports regularly, identify trends, and highlight irregularities to relevant functional heads or the CEO.

✓ Perform additional duties as assigned by the Store Manager.

✓ Verify that all incoming and outgoing stock is supported by authorized documentation.

✓ Cross-check purchase orders, invoices, and stock quantities to ensure accuracy.

✓ Prevent acceptance of expired or short-dated items and document expiry details in the system.

✓ Ensure accurate claim preparation for discrepancies and returns, with proper documentation.

✓ Maintain efficiency in the receiving process to minimize truck turnaround time.

✓ Safeguard against theft or stock mismanagement in the receiving area.

✓ Confirm proper categorization and storage of received stock, particularly fresh produce and perishables.

✓ Maintain a clean and organized receiving area.

✓ Ensure daily capturing and uploading of GRNs and invoices.

✓ Implement FIFO (First In, First Out) for stock management.

✓ Identify and address excessive stockholding, including returns or transfers.

✓ Ensure no expired or damaged stock is accepted.

✓ Minimize stock holding of expiry-dated items and coordinate returns or transfers for excess stock.

✓ Safeguard fragile stock through proper storage and handling practices.

✓ Maintain a detailed receiving register with all delivery and claim details.

✓ Ensure daily capture and upload of invoices and claims for authorization.

✓ Properly manage claim books for accountability.

Qualifications and Skills:

✓ Proven experience in receiving or inventory management, preferably in the retail industry.

✓ Strong understanding of stock handling, FIFO, and inventory processes.

✓ Excellent organizational and leadership skills.

✓ Proficiency in stock management systems and report analysis.

✓ Attention to detail and ability to meet deadlines.

✓ Knowledge of quality control standards for fresh and perishable items.

How to Apply: 

Send your CV/Resume and cover letter to recruitment@pezajob.com

Note: Only shortlisted candidates will be contacted.

2025 on going recruitment.