MULTIPLE POSITIONS
SECRETS INVESTMENT LIMITED
Contract
LUSAKA
SUPERVISOR
Key Responsibilities:
Supervise daily operations across all departments, including the coffee bar, sales, and cleaning team.
Ensure staff follow company policies, service standards, and hygiene procedures.
Monitor stock levels, coordinate dispatches, and maintain accountability.
Motivate, and evaluate team performance.
Ensure smooth coordination between staff and management to maintain efficiency and customer satisfaction.
Qualifications & Requirements:
Must have completed Grade 12.
Minimum 3 years’ experience in a supervisory role within a coffee shop or high-end restaurant.
Excellent leadership, communication, and organizational skills.
Strong attention to detail, integrity, and ability to manage a diverse team effectively.
WAITRESS
Key Responsibilities:
Provide excellent customer service and ensure guests have a pleasant dining experience.
Take and deliver orders accurately and promptly.
Maintain cleanliness and organization in the dining area.
Handle customer inquiries in a professional and friendly manner.
Qualifications & Requirements:
Must have completed Grade 12 .
Minimum 2 years’ experience working as a waitress in a coffee shop or high-end restaurant.
Possess excellent communication and interpersonal skills.
Well-presented, punctual, and customer-oriented.
BARISTA
Key Responsibilities:
Prepare and serve high-quality coffee, beverages, and snacks.
Maintain cleanliness and hygiene of the workstation and equipment.
Provide friendly and efficient customer service.
Assist in managing coffee supplies and inventory.
Qualifications & Requirements:
Must have completed Grade 12.
Minimum 2 years’ experience working as a barista in a coffee shop or high-end restaurant.
Strong communication and customer service skills.
Knowledge of coffee brewing methods and presentation standards.
SALES ASSISTANTS
Key Responsibilities:
Attend to customers and assist with product selection.
Maintain display standards and ensure shelves are well stocked.
Process sales transactions accurately and efficiently.
Provide product knowledge and after-sales support.
Qualifications & Requirements:
Must have completed Grade 12 .
Minimum 2 years’ experience in sales, preferably in a coffee shop or high-end restaurant environment.
Excellent communication and interpersonal skills.
Strong attention to detail and good customer service etiquette.
CASHIER
Key Responsibilities:
Handle all customer transactions accurately.
Manage cash, POS systems, and daily balancing of sales.
Provide professional customer service at all times.
Assist with sales when required.
Qualifications & Requirements:
Must have completed Grade 12.
Minimum 2 years’ experience as a cashier.
Good communication skills and basic numerical accuracy.
Honest, reliable, and customer-focused.
JUICE MAKER (FRESH FRUITS – JUICE BAR)
Key Responsibilities:
Prepare and serve a variety of fresh fruit juices and smoothies.
Ensure fruits are washed, handled, and stored hygienically.
Maintain cleanliness of the juice bar and equipment at all times.
Provide excellent customer service and attend to orders promptly.
Monitor stock levels and assist in restocking ingredients.
Qualifications & Requirements:
Must have completed Grade 12.
Minimum 2 years’ experience making fresh fruit juices in a coffee shop or high-end restaurant.
Strong communication skills and a friendly attitude.
Knowledge of different fruit combinations and presentation styles.
Must be neat, hygienic, and customer-oriented.
CLEANER
Key Responsibilities:
Maintain cleanliness of the shop, and surrounding areas.
Ensure hygiene standards are met at all times.
Assist with general housekeeping duties as required.
Report any maintenance issues promptly.
Qualifications & Requirements:
Minimum 2 years’ experience as a cleaner in a coffee shop or high-end restaurant.
Good communication and teamwork skills.
Honest, disciplined, and able to work with minimal supervision
To apply, please send your application to: Info@secretszm.com. Please indicate the name of the position in the subject line of the e-mail: MULTIPLE POSITIONS.
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