Receptionist / Executive Assistant

Location: Lusaka

Company: ITM Tanzania Limited

About the Job

We are seeking a proactive and detail-oriented Receptionist/Executive Assistant. The Receptionist / Executive Assistant will be responsible for providing front-office management, administrative coordination, and executive support to the Country Manager. The role ensures efficient day-to-day office operations, professional representation of the organization, and timely delivery of administrative and executive functions.

Responsibilities

Front Office & Administrative Support

• Serve as the first point of contact for visitors, clients, and partners, ensuring a professional and welcoming environment.
• Manage telephone calls, emails, correspondence, and courier deliveries.
• Maintain office supplies, filing systems, and front-office records.
• Coordinate meeting schedules, logistics, and travel arrangements for management and staff.

Executive Assistance

• Provide high-level administrative support to the Country Manager including calendar management, meeting preparation, and minute-taking.
• Draft, review, and format correspondence, reports, and presentations as required.
• Handle confidential information with discretion and maintain confidentiality at all times.
• Coordinate appointments, internal communications, and stakeholder engagements on behalf of the Country Manager.
• Liaise between the Country Manager and internal teams to ensure smooth communication and timely execution of tasks.

Office Coordination & Communication

• Ensure smooth coordination between departments and support in organizing internal and external meetings.
• Manage bookings for company facilities and ensure proper use of resources.
• Contribute to maintaining a positive and efficient workplace culture aligned with the company’s values and standards.

Requirements

• Diploma or Bachelor’s Degree in Business Administration, Office Management, Public Relations, or related field.
• Minimum of 2 years’ experience in a similar position, preferably within a corporate or multinational environment.
• Experience supporting senior management or executives is highly desirable.
• Fluency in English (written and spoken); French proficiency is an added advantage.
• Excellent communication and interpersonal skills.
• High level of organization and time management.
• Ability to multitask and prioritize effectively under pressure.
• Strong attention to detail and problem-solving abilities.
• Professional demeanor with exceptional customer service skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Integrity, discretion, and confidentiality in handling sensitive information.
• Professionalism and reliability.
• Initiative and proactive attitude.
• Strong teamwork and collaboration skills.
• Adaptability to a fast-paced and multicultural environment.

To apply for this job please visit: talentpro.itmafrica.com

📢 Hashtags: #ZambiaJobs #ReceptionistJobs #ExecutiveAssistantZambia #ITMTanzaniaJobs #LusakaJobs #AdminJobsZambia #OfficeManagement #NowHiringZambia #JobVacancy2025