JOB OPPORTUNITY – Administrative Assistant
Company: Automotive Performance Centre Limited
Location: Lusaka, Zambia
Employment Type: Full-time
Title: Administrative Assistant
Reporting To: Administrative Manager
Functional Reporting: Director
Supervising: None
Category: Administration
Last Updated: March 2026
Job Summary
The Administrative Assistant provides administrative, clerical, and customer service support to ensure efficient office operations, proper documentation management, and smooth coordination of daily workflow activities.
The role supports the Administrative Manager in maintaining organized records, professional customer handling, and effective communication between departments.
In addition, the Administrative Assistant coordinates the preparation, submission, and follow-up of repair price quotations and facilitates confirmation of agreed repair costs between the company and insurance providers, reporting directly to the Director.
Main Roles and Responsibilities
- Receive customers courteously and direct them appropriately
- Assist in recording customer details and service requests
- Support follow-up communication regarding job progress or service updates
- Prepare accurate quotes based on customer requirements and vehicle conditions
- Provide administrative and coordination support on tasks delegated by the Director
- Schedule external inspections or quotations where necessary
- Issue approvals and job instructions once quotations are confirmed
- Maintain organized customer records and service history
- Receive and record payments accurately
- Maintain updated lists of vehicle parts and pricing
- Ensure office cleanliness and professionalism
- Perform general administrative duties including filing and documentation
- Communicate regularly with customers on progress and updates
- Coordinate with operations teams for workflow efficiency
- Track and report completed jobs weekly and monthly
- Handle insurance queries and approvals
- Negotiate and confirm job costs with insurance companies
- Provide after-sales support and manage customer concerns
- Promote a positive and collaborative work environment
Competencies & Expectations
- Good organizational and record-management skills
- Basic administrative and coordination capability
- Clear and professional communication
- Strong sense of responsibility and confidentiality
- Ability to multitask and work with minimal supervision
- Basic computer literacy
Education and Experience
- Certificate or Diploma in Business Administration, Office Management, Secretarial Studies, or related field
- 1–2 years of experience in a clerical or administrative role is an advantage
- Experience in customer-facing environments is desirable
Personal Attributes
- Honest and trustworthy
- Disciplined and reliable
- Friendly and professional
- Willingness to learn and take initiative
- Ability to handle multiple tasks calmly
- Respect for confidentiality and organizational structure
Email your application to:
miyoba@apczambia.com
Subject Line:
Administration assistant
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